Returns & Refunds Policy

Returns & Refunds (In-Store Purchases)

We do not offer refunds for change of mind or personal preference (including “didn't like the taste”).

For quality and safety reasons, we can only accept returns where a product is faulty or damaged at the point of sale (e.g., leaking, broken seal, corked/tainted, out of date/spoiled). Once items have left the shop, we cannot verify storage conditions.

If you believe a product was faulty when purchased, please return it as soon as possible with your receipt. We will offer a replacement or store credit (and a refund where required by law).

This policy does not affect your statutory rights.

What We Need From You

• Return the item as soon as possible after purchase
• Bring your original receipt as proof of purchase
• The product must be faulty or damaged at the point of sale — not due to storage, handling, or use after leaving the shop

What We Can Offer

• Replacement — the same product or an alternative of equal value
• Store credit — credit to use on any future purchase at Brunchi.shop
• Refund — only where required by applicable Canary Islands consumer law

Contact Us

If you have any questions about a return, please get in touch:

• In store: Calle El Burrugo 44B, Marina Rubicon, Playa Blanca
• Email: consultas@brunchi.shop
• Opening hours: Mon-Sat 10am-3pm & 6pm-10pm, closed Sun